Frequently Asked Questions - First Press

Have questions about printing with First Press? We've compiled some of the most common inquiries to help guide you through the process.

What design guidelines or templates should I use?

Each product page on our site includes layout guides under Project Resources. These templates are designed to help you get started, ensuring your project has the correct dimensions, bleed, margins, and more. They're user-friendly for designers of all skill levels. If you need a custom template, our Layout Services team can create one for you. Just remember to remove the layout guides before exporting your final PDF.

What if First Press doesn’t have a template or product that fits my needs?

If you don’t see a template or product that suits your project, reach out to us! You can email us directly at [email protected] with your project details and specifications, and we’ll work with you to find a solution that meets your needs.

How should I submit my file, and what is a print-ready file?

For the best results, submit your files as high-resolution PDFs. A print-ready file is formatted to ensure accurate and consistent printing. It should be a PDF with high-resolution images in the CMYK color space and include the appropriate bleed.

Do you offer sustainable paper options?

Yes, we do! First Press is committed to eco-friendly practices, and we offer a variety of sustainable paper stocks. All our paper and cover stocks are FSC certified and our company possesses a certification.

What’s the difference between text and cover paper weights?

Cover weight paper is thicker, similar to cardstock, while text weight paper is lighter and more flexible, like high-quality copier paper. The higher the weight number, the thicker the stock.

What’s the minimum order quantity?

Minimum order quantities vary by product. When you enter a quantity on the product page, it will inform you if you haven't met the minimum requirement.

Can First Press help with artwork adjustments?

Yes, we can assist with artwork adjustments depending on the file type. If the changes are significant and time-intensive, our Layout Services team can help for an additional fee.

What is proofing, and what do the colors on my proof mean?

Proofing allows you to review your project before it goes to print, ensuring everything is correct. A digital PDF proof will be available within one business day after we receive your file. Different colored lines on proofs indicate various production elements, such as perforations or drill holes. If you have questions about your proof, contact your Project Coordinator.

What is the typical turnaround time for printing?

Turnaround times vary by product, but most orders are processed within three business days. For faster service, we can accommodate a two-business-day turnaround for many products.

How long does shipping take, and can I arrange split shipping?

Shipping times vary depending on the destination. If you need multiple shipments, we can arrange that through your Project Coordinator. Just provide the necessary addresses and quantities, and we’ll handle the rest.

Do you save the specifications from my previous orders? Yes, we do. You can log in to your First Press account and view the specs of your previous orders under the “Show Job Specifications” section.

How can I reorder a product?

Reordering is easy. Log in to your account, select the job you want to reorder, and click the Reorder button. You can review and update your job specifications or upload new artwork before submitting the order.

Having trouble with your credit card during checkout?

If you’re experiencing errors when processing your credit card, it may be due to pending charges or a billing address mismatch. Try changing the order amount slightly or ensuring your billing address matches the one on file with your bank.

Do you offer a nonprofit discount?

Yes, we do! Nonprofit customers are eligible for a 5% discount on our printing services. To qualify, provide proof of your nonprofit status and, if applicable, a tax-exempt form from your state.

What if I’m not satisfied with the results?

We’re committed to your satisfaction. If you’re not happy with our work, we’ll make it right. If we can’t, we’ll issue a refund. Please refer to our satisfaction guarantee for more details.

For further assistance, please reach out to us at [email protected]. We're here to help!