Privacy Policy

Commitment to Privacy

At First Press (www.firstpressprint.com), we are deeply committed to safeguarding the privacy of our users. The information collected on our website is used solely by First Press to enhance and market the services we offer, improve our website’s content, and communicate with you about updates or other marketing activities directly related to your relationship with First Press.

Visitor Information

Some sections of First Press, particularly those related to making purchases, require registration and/or a password for access. Information collected from registered users may be used for First Press’s marketing purposes, and cookies may be utilized in these and other areas as outlined in this Policy. Additionally, visitors may need to register for a First Press Login user ID and password to access various interactive features or to make a purchase. The data gathered from registered users is used to improve the customer experience on First Press.

We collect the email addresses of those who communicate with us via email, as well as aggregate information on pages accessed or visited by consumers. Additionally, we collect information volunteered by consumers, such as survey details, site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address), and other relevant information on our online order form. The information collected is used to enhance the content of our website, customize the layout for each visitor, and may be disclosed when legally required to do so, such as at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website, or to protect against misuse or unauthorized use of our website. Our web server uses an extended log file format that captures the date and time of visits, referring addresses, browser types, and visitors’ IP addresses (a unique number assigned to each computer connected to the Internet).

Personal Information

Certain areas of First Press ask for personal information, which we use to offer a better interactive experience and facilitate purchases and orders. To register for a login user ID, we request your name, address, email address, and billing information. This information helps us develop our services further, provide access to valuable information and services, and facilitate the billing process if you choose to use our services. Customers can access and modify their provided information using the appropriate features on our website.

Use of Personal Information

The information collected helps us identify the website content and services that are most valuable to our customers, allowing us to improve and market the website and our services. It is also used to send email notifications to customers about website updates and for other marketing purposes. We will not give, sell, or distribute the information collected through this site to third parties outside of First Press and its subsidiaries, unless required by law. We use an external shipping company to deliver orders and a credit card processing company to bill users for goods and services. We require our suppliers and vendors to adhere to this policy and our requirements. Information from Third Parties If necessary, First Press may obtain consumer information from third-party providers to improve the accuracy of our customer database and understand our customers better or identify potential customers. For example, we may receive updated addresses from the National Change of Address (NCOA) service to ensure we have the correct addresses for our customers.

Cookies

We use cookies to record session information. Cookies are a series of data characters placed by our web server into your browser’s application folder on your computer. Once placed, the cookie allows the website to recognize you as a unique individual. First Press uses these cookies to associate individual customers with their information profiles. No personal information is stored in these cookies; they are used solely to remember your user ID when you log in to First Press on your computer. These cookies are not shared with any third parties.

Links

Our site may contain links to other websites. We are not responsible for the privacy practices of such sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of any website that collects personally identifiable information. This privacy statement applies solely to information collected by First Press.

Opt-Out Options

If you do not wish to receive future emails from First Press, please let us know by emailing us at [email protected] or by following the "unsubscribe" links in our emails. Customers can prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address. All opt-out requests will be honored without question. All marketing communications from First Press will include instructions on how to stop receiving them. If you supply us with your postal address online, you will only receive the information for which you provided us your address. If you supply us with your telephone numbers online, we will only contact you regarding the information you have requested or orders you have placed. Upon request, we provide site visitors with access to a description of the information that we maintain about them. Visitors can request this information by email or by contacting us at the address below. Visitors can also request to correct inaccuracies in their contact or financial information by sending us an email at the above address.

Security

We implement security measures online and in our physical facilities to protect customer information and safeguard against its loss, misuse, or alteration. Since your personal information's security is a high priority, we have taken numerous steps to ensure it is processed securely. The First Press website uses encryption technology, such as Secure Socket Layer (SSL), which is supported by most modern browsers. SSL technology provides the highest level of security available on the Internet, automatically encrypting information, verifying the identity of transacting servers, and ensuring the integrity of the message content. First Press cannot ensure or warrant the security of information transmitted to us by email, which you do at your own risk. From time to time, First Press may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post the changes on our website to notify you and allow you to opt out of these new uses. We encourage you to check back periodically. If you believe that First Press is not following its stated information policy, you may contact us at the address below. 9300 Henri-Bourassa Blvd Montreal, QC, Canada H4S 1L5 First Press reserves the right to amend this Privacy Policy at any time with or without notice. Please check back frequently for any changes. Your use of www.firstpressprint.com constitutes your agreement to this Privacy Policy. U.S. Government and Third-Party Requests for User Information Requests from government authorities and third parties must comply with applicable laws and be accompanied by a valid court order, such as a subpoena or search warrant. These requests can be submitted to [email protected] or via postal mail:

First Press
100-9300 Henri-Bourassa Blvd
Montreal, QC, Canada
H4S 1L5

Attn: Information Security Department

If the request is legally valid and satisfies our other requirements, we will disclose user, account, and records associated with our products and services, if available, in accordance with applicable law. If we believe there is no valid legal basis or that the request is vague or overbroad, First Press will challenge or reject the request. As a service provider, First Press may be contractually obligated to notify the data owner stored, processed, or transmitted. Data owners may seek legal remedies to protect the confidentiality of their data.

California Consumer Privacy Act (CCPA)

First Press collects personal information solely for billing, printing, and shipping products ordered by our customers. We do not provide your information to third parties except for billing, printing, and shipping purposes. First Press does not and will never sell your personal information. On some occasions, we may request your permission to showcase your product designs for marketing purposes, but we will never do so without your consent. First Press stores the following information on our systems: your name, shipping address, and billing address. We also store any artwork you have provided to produce your product in our job archives. First Press does not store credit card numbers or other personally identifiable information on our systems.

You have the right to request that First Press:

• Delete any of the above information from our systems, including your name, address, and any artwork you have provided.
• Not sell your personal information.
• Grant you access to the personal data that First Press holds about you.

To request any of the above actions, please contact us at [email protected] or at 1-800-879-5484.

In the unlikely event of a data breach where your personal information is accessed by a third party, First Press will notify you of the accessed personal information.