Refund Policy

At First Press, your satisfaction is our priority, and our refund policy is designed with your needs in mind. We offer several options depending on the stage of your order and the nature of any issues that arise.

Refund Policy Details

In certain situations, where no production work has started on your printing order, you may be eligible for a full or partial refund. This refund will account for any fees incurred for proofs or other related services. Please note that we cannot be held responsible for damages or delays caused by shipping carriers, and the cost of postage for mailing projects is non-refundable.

When Production Has Begun

Once production on your order has started, full refunds are generally not available. Production begins only after payment has been processed, artwork files have been uploaded, and job proofs have been approved. If you upload artwork after the proof has been approved, we may not be able to accommodate the changes.

Handling Defects

If you encounter a defect that is our responsibility, we will reprint your order at no additional cost to you. To arrange a replacement, please notify us within 30 days of receiving your order and provide verification of the issue. Requests made after 30 days may be evaluated on a case-by-case basis. Once a defect is confirmed, we will decide on the appropriate course of action. We may request that you return the defective items to us at your expense. If we determine that a replacement will not resolve the issue satisfactorily, we may choose to issue a full or partial refund for your order.

We're Here to Help

If you have any questions about our refund policy or any of our printing services, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your experience with First Press is a positive one.